Corporate Operations Manager

Job Purpose:
Be a key part of the corporate Rooms Division team driving operational excellence for Omni Hotels & Resorts - a luxury hotel brand known for its award-winning service and vibrant culture. The Corporate Operations Manager supports a portfolio of properties across all aspects of the Rooms Division standards and training to ensure the company delivers memorable experiences for our guests. This position requires a deep knowledge and passion for hotel operations, excellent organizational and problem-solving skills, attention to detail and the ability to manage multiple projects.
Key Responsibilities

Create, develop and implement front office, guest services, housekeeping and brand standards, including management of the Brand Standards tracking system
Analyze and provide feedback to hotels regarding Rooms Division financials, Medallia trends, online reputational management, Synergy usage and other BOH/FOH tools
Analyze internal operations data and monitor industry trends to help refine guest offerings and standards
Facilitate ongoing training, including Moments of Service, Medallia, Power of Engagement, Synergy, Opera, Adobe Captivate LMS and Canary SMS
Build effective teams by overseeing hotel Task Force needs, including hotel openings, hotel acquisitions, special events and open positions
Conduct property visits to review and improve Rooms Division execution of standard operating procedures and brand standards
Lead project communication for Operations between IT, procurement, sales & marketing and other departments to ensure clear and concise directives are properly conveyed and executable
Partner with ASC in ongoing development of rooms division managers and Leaders in Development, including participation in identifying internal candidates for open Rooms Division positions as well as succession planning and career path discussions
Assist on other Rooms Division projects as needed

Qualifications

Five to seven years in luxury hotel operations preferred. Minimum of four to five years in a managerial role; experience in housekeeping, front office and related roles required
Bachelor’s degree is preferred in hospitality, business or related field
Extensive knowledge of operations standards, Opera property management systems (OPMS), Opera reservations system (ORS), Medallia, Synergy and Canary, etc.
Thorough understanding of Omni culture and key service components
Proficiency in Microsoft Office 365: Outlook, Word, Excel, and Power Point
Effective listening, high attention to detail, and excellent verbal and written communications
Able to work extended hours, including weekends, evenings and holidays
Travel expected approximately 75% of time