Corporate Receptionist - 25 Cabot Square

Overall Purpose

As the Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within this flagship building. This is a multitenant building with high visibility, where you will be taking care of three major clients and assisting the Building Management with administrative tasks. You will be responsible for taking care of the visitors for our clients and some ad-hoc task for the BM.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

• To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with security, cleaners, facilities, and other departments as deemed necessary.
• Sign in guests and visitors according to security procedures & processes and direct them to relevant floors.
  
• Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of weekly reports and appropriate FOH data as and when required.
  
• First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
• Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
  
• To receive/answer calls promptly and efficiently, identifying the callers’ requirements and taking messages and transferring calls as appropriate.
  
• Manage difficult/distressing situations in a calm and professional manner.v Create and lead on the events calendar, pop ups and freebies for the building.v Stand to greet all visitors to the building.v Any other duties as deemed necessary to support the client, customer, colleagues and St James.v Have a strong knowledge of the building and report any issues in a timely mannerv Create and lead on the events calendar, pop ups and freebies for the building.v Take minutes on weekly team meetings.v Maintain and share weekly Excel spreadsheet to track lift status.v Manage the User profiles/permissions for the building Helpdesk.
• Arrange stationary orders for the building management, as and when necessary.
• Provide comprehensive administrative support at the request of Building Management, frequently using Excel, Adobe, etc.
• Create monthly reports on the waste usage in the building.
• Take minutes on monthly tenant meetings.
• Creating weekly/monthly reports and sending them to the attention of the Building Management.
• Taking minutes on meetings for the Building Management.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Ensure the reception area is kept organised, clean and tidy at all times.
• Where appropriate, reporting of accidents or incidents.

Knowledge and Skills

• Previous experience in delivering exceptional customer service essentialv Excellent command of the English language, both verbal and writtenv Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
  
• Excellent punctuality, outgoing and a can do/proactive attitude
• Excellent command of Microsoft Office, PowerPoint and Excel
• Hospitality experience desirable

Please note: This role is currently for internal applicants only. If you would like to share your cv for other opportunities, please email us at recruitment@stjamesfacilities.com

Disclaimer: Thank you for your interest in the role. Due to the high volume of applications, we will aim to reply within 2-3 weeks. Thank you for your patience at this time.