Corporate Service Manager

What to Expect in the Role:

• Develops, maintains and manages the execution of the service department strategic business plan for the organization
• Creates and monitors annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives
• Develops, communicates, enforces, and monitors effective service department processes to ensure customer satisfaction as well as service department performance
• Monitors service department performance relative to labor sales and expense control across the organization in line with the organization’s objectives
• Develops, implements and reviews the service department employee compensation plans
• Creates and facilitates the execution of the service department marketing plan including advertising, marketing and promotional programs to grow labor sales for the organization
• Reviews the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support
• Manages recruiting, staffing and employee development activities for the Service Department
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products