Lightspeed Corporate Travel Agent - Amadeus/Sabre - Paris
Summary
Provide direct travel support via chat, calls, and emails, handling bookings and resolving issues for Navan's corporate travel platform, using GDS tools like Amadeus/Sabre.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Services team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. This is a hybrid role requiring 1 day per week onsite or 4 times per month with presence at our Paris office.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
- Language: Fluency in French and English (both languages are required)
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
- Working Model: Hybrid (4 times per month in office , 1 per week )
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Note: Please submit your application in English
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
-
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Skills
As published by greenhouse · 11 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- Preferred First Name optional
- Website optional
- LinkedIn Profile
- How did you hear about this job?
Pick from a list (6)
- Please select the language(s) you are fluent in.
- What GDS are you most familiar with?
- This role operates on a hybrid work model, requiring you to work from one of our global offices 4 days per month. Are you comfortable with this policy, and are you currently located at, or willing to relocate to, one of our office locations?
- Are you currently eligible to work in the country outlined for this position, and authorized to work for Navan on an ongoing indefinite basis?
- Will you now or in the future require sponsorship by Navan to attain or maintain your employment eligibility?
- Have you ever been employed by, applied to, or are you currently employed by Navan or any of its affiliated or group companies (Reed & Mackay)?
Written answers (1)
- What has been your greatest career accomplishment? (Please write 2-3 sentences)