Corporate Travel and Event Advisor (59764)

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

At AAA Northeast, the Corporate Travel Advisor serves as a trusted travel expert and strategic partner, managing air, hotel, car rental, and rail travel for employees across the organization while delivering a Five Diamond customer experience. By building strong relationships with travelers, business leaders, suppliers, and internal stakeholders, this role provides consultative travel solutions, ensures policy compliance, and helps drive the continued success and evolution of the corporate travel program.

This position also supports event planning activities, travel policy compliance, and process improvement initiatives.

What you will do:

Air Travel Operations

• Process airline ticket exchanges, reissues, refunds, and voids using Sabre.
• Monitor airline policy updates, fare rules, and travel requirements.
• Ensure compliance with supplier agreements and negotiated travel programs.

Event & Meeting Support

• Partner with the Senior Manager, Air & Travel Services to research, source, and coordinate travel needs related to corporate events and meetings.
• Assist with travel logistics for event attendees and stakeholders.

Corporate Travel Management

• Serve as the primary travel advisor and trusted resource for AAA Northeast employees, delivering exceptional service and a Five Diamond traveler experience.
• Consult with travelers and stakeholders to coordinate air, hotel, car rental, and rail arrangements that align with business needs, travel policies, and budget considerations.
• Manage travel reservations, itinerary changes, disruptions, and traveler support before, during, and after travel.
• Promote compliance with corporate travel policies, preferred supplier programs, and established booking procedures.

Continuous Improvement

• Stay informed of industry trends, supplier updates, and market conditions.
• Recommend enhancements to travel processes, procedures, and service delivery.
• Contribute to the maintenance and improvement of the department's procedure manual.
• Support additional departmental projects and responsibilities as assigned.