Cost Recovery Manager - SEO
- Job grade: Senior Executive Officer
- Contract type: Permanent
- Type of role: Operational Delivery
- Working pattern: Flexible working, Full-time, Job share
- Number of jobs available: 1
Location
About the job
Job summary
The Cost Recovery Manager plays a critical leadership role within the Building Safety Regulator (BSR), ensuring the effective coordination, oversight, and delivery of cost recovery processes that support the BSR with ensuring the costs of its regulatory activities are paid by those being regulated and not the general taxpayer.
Working with Duty holders, suppliers, finance, commercial and operational leaders and line managers, the Cost Recovery Manager provides strategic and operational oversight of cost recovery processes, ensuring proper time recording and system usage by operations teams, suppliers of MDT (Multi- Disciplinary Team) members are reimbursed correctly, Duty holders are able to pay their invoices, and complex
ovel queries are dealt with in accordance with BSR requirements. The role leads the coordination of a team and resources to optimise workflows across a portfolio of cost recovery processes, ensuring alignment between internal teams and external regulatory partners, in support of the BSR’s mission to make residents feel safer in their homes.
The Cost Recovery Manager also plays a pivotal role in strengthening stakeholder collaboration, removing operational barriers, and enhancing service delivery through effective planning, prioritisation, and risk management. Through leadership and continuous improvement, the role ensures that cost recovery systems and processes support accurate, timely, and evidence‑based financial information, discounting and write-off decisions, and prompt invoice release, invoice query resolution and thereby payment.
Due to the nature of the work involved this role is only suitable for full time working.
Job description
The Building Safety Regulator (BSR) became an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) on 1st June 2026.
The BSR is a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees are Public Servants, rather than Civil Servants.
All employees will have access to:
- The Civil Service Pension Scheme.
- Civil Service Jobs and the ability to apply for roles advertised Across Government.
- The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.
Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department.
This would be subject to that department’s own policies and arrangements.
Key Responsibilities
- Lead supplier reimbursement and Duty holder invoice payment through resolving escalations and facilitating meetings to ensure effective service delivery.
- Represent the Cost Recovery Team at cross-BSR meetings, external forums and technical working groups, building strong stakeholder relationships and supporting organisational objectives.
- Produce and oversee business management and error & omission (E&O) performance reporting, including forecasts and management information to support informed decision-making.
- Ensure the accuracy, integrity, and effective management of data across cost recovery trackers, reporting tools, and performance monitoring systems.
- Drive continuous improvement by leading projects, developing and standardising processes, and implementing service enhancements to improve efficiency and effectiveness.
- Lead, coach and develop Cost Recovery Officers while supporting recruitment, onboarding and training activities to build a high-performing and capable team.
Person specification
Essential Skills & Criteria
- Proven experience leading teams and delivering outcomes in fast-paced regulatory, operational, or public sector environments, including managing change within complex organisations.
- Stakeholder management skills, with experience working collaboratively with internal and external stakeholders.
- Ability to analyse operational data, management information (MI), and performance dashboards to identify trends, support decision-making, and produce reports for senior audiences.
- Experience identifying operational risks, implementing mitigations, and ensuring effective performance and service delivery.
- Proven people management and coaching capability, with experience supporting staff development, performance improvement, and team effectiveness.
- Attentive to detail with advanced proficiency in Microsoft Excel, SharePoint, and workflow reporting tools, with the ability to utilise data to drive operational improvements.
- Confidence using and adopting case management, and other digital operational systems to support efficient service delivery.
At BSR, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement, and your allocated office will be your contractual place of work.
There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.
Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Leadership
- Managing a Quality Service
- Making Effective Decisions
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
We invest in our people with;
- Competitive rates of pay
- Access to the highly competitive Civil Service Pension Scheme to which we contribute 28.97% far more than in the private sector
- Family friendly policies and working hours to help balance your home life and career
- Carer friendly policies to help create a supportive working culture
- 185 hours annual holiday increasing to 222 hours after 5 years' qualifying service, plus public holidays
- Parental leave benefits
- As a member of BSR you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards, and Vouchers via our partner EdenRed.
Things you need to know
Artificial intelligence
Selection process details
Please be advised that the tests ARE NOT timed.
Upon submitting your short application form, you will be invited to complete a Civil Service Numerical Test.
Please complete the online tests as soon as possible, within 24-48 hours is recommended, to allow time to complete your full application.
If you successfully pass the test, you will then be invited to complete the final stage of your application.
You must complete the online tests and your full application form by 26th of October at Midday. If you fail to complete the online test and full application form before the deadline, your application will be withdrawn.
Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Application Information
As part of your application, you will be invited to complete an anonymised CV which should include your career history, experience, and qualifications.
Please be advised that the CV is for information purposes only and will not be scored.
You will also be asked to complete an anonymised Personal Statement, of no more than 750 words which demonstrates how you meet the Essential Skills and Criteria of the job advert.
Application Guidance
Please access the following link for guidance and further information on the Civil Service Tests, including practice tests: Civil Service online tests - GOV.UK
Please access the following link for guidance on how to apply and how to complete a Personal Statement How to apply
Sift Information
The sift will take place during week commencing 26th of October 2026 when you will be assessed on your Personal Statement.
Interview Information
Interviews will take place during week commencing 9th of November when you will be assessed against the behaviours detailed within the job advert. You will also be assessed on your Experience and Strengths.
Sponsorship
This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.
Further Information
Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.
BSR reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within BSR. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.
From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box internal.fraud@cabinetoffice.gov.uk.
Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK
It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of BSR terms and conditions, please see the attached BSR Terms and Conditions document.
Progression through pay ranges is subject to annual pay awards as permitted within annual pay remit guidance and negotiations with Trade Unions.
BSR is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk
If successful in securing your role, BSR can provide suitable workplace adjustments to support you throughout your career with BSR.
Any move to BSR from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;
Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Hiring Management Team
- Email : Resourcing@buildingsafety.gov.uk
Recruitment team
- Email : hr.resourcing-team@hse.gov.uk
Further information
HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS. If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners:
https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/
Attachments
| BSR - Terms and Conditions (Recruitment) Opens in new window (pdf, 115kB) |
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