Counselor Program Support

POSITION SUMMARY:

The Counselor – Program Support is responsible for providing counseling and clinical support services across assigned residential and outpatient programs based on program needs, staffing levels, client census, vacancies, employee absences, and other coverage needs. This position serves as a flexible clinical resource and may be assigned to different programs, locations, levels of care, and schedules to ensure continuity of client services. Responsibilities include the delivery of individual, group, and family counseling services, client screening and assessment, development and monitoring of Individual Treatment/Service Plans (ITP/ISP), clinical documentation, interdisciplinary treatment team participation, crisis intervention, discharge planning, and coordination of appropriate referrals and ancillary services. The Counselor – Program Support is expected to quickly adapt to the policies, workflows, client populations, documentation requirements, and service delivery models of each assigned program while maintaining consistent clinical, ethical, regulatory, and organizational standards.

ESSENTIAL JOB FUNCTIONS:

• Provide temporary, supplemental, and ongoing counseling coverage within assigned residential and outpatient programs based on operational and client service needs.
• Accept assignments across programs, locations, shifts, and levels of care as directed to support continuity of services and appropriate staffing coverage.
• Provide individual, group, and family counseling services consistent with the needs of the assigned program and client population.
• Conduct client screenings, assessments, and interviews to determine needs, appropriateness for services, treatment recommendations, and referrals.
• Develop, implement, review, and update Individual Treatment/Service Plans based on each client's strengths, needs, abilities, preferences, and identified treatment goals.
• Complete clinical documentation accurately and timely, including assessments, progress notes, treatment plans, reviews, discharge documentation, and other required clinical records.
• Become familiar with and follow the clinical procedures, documentation standards, schedules, workflows, and contractual or regulatory requirements applicable to each assigned program.
• Participate in interdisciplinary treatment team meetings and collaborate with program staff regarding client progress, treatment needs, referrals, transitions in care, and discharge planning.
• Monitor and assess client behavior, progress, treatment participation, and changes in clinical needs.
• Provide crisis intervention and de-escalation and take appropriate action to support the safety of clients, employees, and others.
• Assist programs with maintaining continuity of scheduled groups, individual counseling sessions, assessments, and other required clinical services during staffing shortages or gaps in coverage.
• Coordinate and make appropriate referrals for ancillary, continuing care, community-based, and other supportive services.
• Communicate effectively with leadership and assigned program teams regarding client needs, clinical concerns, coverage needs, and continuity-of-care issues.
• Maintain appropriate professional boundaries and the highest ethical and professional standards in interactions with clients and employees.
• Maintain confidentiality and comply with all applicable federal, state, contractual, accreditation, and organizational requirements governing client services and clinical records.
• Maintain flexibility and readiness to transition between assignments as organizational and program needs change.
• Report unusual incidents, safety concerns, or other matters requiring leadership or regulatory notification in accordance with established procedures.
• Maintain regular and reliable attendance and availability necessary to provide consistent coverage across assigned programs.
• Follow all WestCare policies and procedures and embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
• Perform other duties as assigned.