Count-Drop Manager

Core Responsibilities:
 Oversee daily count room activities, including bill acceptor drops, cash counting, reconciliation, and transfers to the main bank.
 Supervise Count Team Supervisors and all count/drop team members; provide leadership and direction across shifts.
 Develop, manage, and distribute team schedules; forecast staffing needs based on operational volume and promotions.
 Ensure full compliance with New York State Gaming Commission regulations, Gaming Operating Procedures, internal controls, and security/surveillance protocols.
 Operate and maintain cash counting machines; coordinate with vendors/technicians for repairs, upgrades, and maintenance.
 Reconcile daily cash counts to central system reports; investigate and resolve variances promptly.
 Perform and oversee manual cash counts; prepare and secure cash for transfer.
 Train supervisors and team members on procedures, regulations, equipment, and safety protocols.
 Identify opportunities for operational efficiencies and implement approved improvements.
 Maintain a safe, clean, and organized count room environment.
 Role model the company’s guest service program; treat associates and any interacting guests professionally.
 Conduct performance evaluations, coaching, and corrective actions as needed.
 Other duties as assigned.

Qualifications/Requirements:
 High School Diploma or GED required; Associate’s or Bachelor’s degree in Business, Finance, or related field preferred.
 Minimum of three (3) years of supervisory experience in count/drop operations or cash handling required or equivalent.
 Extensive cash handling experience, including large transactions.
 Proven experience with cash counting equipment and reconciliation processes.
 Must be able to obtain and maintain a New York State Gaming License.

Skills & Abilities:
 Strong leadership, organizational, and problem-solving skills.