Counter Parts Sales / ParkerStore
Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Customer-Focused Excellence
- Be the trusted point of contact for customer requests from product selection and quotes to order management and support
- Build lasting relationships with customers by providing top tier service every interaction
- Resolve customer concerns with efficiency and care, turning challenges into opportunities
- Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
- Operations & Coordination
- Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
- Coordinate workflow across multiple inside sales departments to keep operations flowing
- Making custom hoses for customers on-the-spot
- Handle shipping, receiving, and retail counter operations with professionalism
- Manage equipment maintenance schedules and keep the branch running efficiently
Tools of the Trade
- Use Microsoft Office Suite to prepare reports and logs
- Navigate our corporate ERP system confidently
- Follow company procedures and ISO standards