Counter Parts Sales / ParkerStore

Join our dynamic team as a Customer Service Coordinator! You'll be the backbone of our branch operations, the go-to person who keeps everything running smoothly while delivering exceptional customer experiences. If you're organized, detail oriented, and love solving problems, this is your opportunity to make a real impact.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Customer-Focused Excellence
• Be the trusted point of contact for customer requests from product selection and quotes to order management and support
• Build lasting relationships with customers by providing top tier service every interaction
• Resolve customer concerns with efficiency and care, turning challenges into opportunities
• Support our outside sales team and work with warehouse/technical teams to ensure seamless order fulfillment
• Operations & Coordination
• Master our P21 ERP system to manage customer data, inventory levels, and order status with precision
• Coordinate workflow across multiple inside sales departments to keep operations flowing
• Making custom hoses for customers on-the-spot
• Handle shipping, receiving, and retail counter operations with professionalism
• Manage equipment maintenance schedules and keep the branch running efficiently

Tools of the Trade

• Use Microsoft Office Suite to prepare reports and logs
• Navigate our corporate ERP system confidently
• Follow company procedures and ISO standards