Counter Sales Associate

Job Summary

Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.

Responsibilities

• Sales & Customer Service
  • Greet and assist customers at the counter, over the phone, and online
  • Provide product recommendations based on customer needs
  • Assist Territory Managers when applicable
• Order Entry & Customer Quotes
  • Input and verify customer orders, account details, and product information
  • Place, schedule, and ensure timely product delivery
  • Conduct payment transactions and account reconciliations for customer orders
• Inventory & Cycle Counting
  • Maintain accurate inventory and proper bin locations on all stocked items
  • Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory.
  • Perform cycle counts and report discrepancies
• Shipping & Receiving
  • Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers
  • Load/unload trucks and make customer deliveries when necessary
• Branch Upkeep & Safety
  • Ensure all areas of the branch/store are kept clean, orderly, and safe
  • Keep all catalogs, books, product literature, and store displays orderly and up to date

Benefits

We also offer an exceptional benefits package to our people, including:

• Rich and affordable medical and dental plans
• HSA plan with employer contribution
• Free coverage for Vision Insurance
• Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
• 401(k) with company match and profit sharing
• Tuition reimbursement
• PTO
• Paid Holidays
• Quarterly bonus for all employees based on company performance
• Wellness program
• And more!