Counter Sales Dispatcher

Key Responsibilities

• Greet customers at the counter and over the phone in a professional, friendly manner.
• Assist customers with product selection, pricing, and service recommendations.
• Create and manage service tickets, work orders, and invoices.
• Dispatch service technicians efficiently based on location, urgency, and workload.
• Coordinate schedules and communicate job details clearly to technicians.
• Provide customers with updates on service status, timelines, and costs.
• Handle incoming calls, route inquiries, and resolve customer concerns.
• Process payments and complete necessary paperwork accurately.
• Maintain organized records of sales, service orders, and dispatch logs.
• Support inventory tracking and notify management of low stock when needed.
• Keep the front counter area clean, organized, and customer-ready.

Skills / Education / Requirements

• High school diploma or GED required.
• Must be at least 18 years of age and able to pass a pre-employment drug screen.
• Previous experience in counter sales, dispatching, or customer service preferred.
• Strong communication, multitasking, and organizational skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Basic computer skills and experience with POS or dispatch systems.
• Knowledge of automotive or commercial tire services is a plus.
• Must be dependable and able to work flexible hours, including weekends and holidays.
• Overtime may be required.

Benefits

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Paid on-the-job training
• Career advancement opportunities

Why Join Our Team?

• Industry leader in commercial tire services
• Stable, family-oriented work environment
• Opportunities for growth and long-term career development
• Commitment to excellent customer service and team success