Country Head Customer Success
Description
Country Head Customer Success
Jakarta, Indonesia
About the Role
Our client is looking for a dynamic Country Head Customer Success to lead our strategic customer relationships in Indonesia. This senior leadership role will oversee enterprise clients, drive value realization, ensure customer growth, and build long-term partnerships.
Key Responsibilities
-
Build and strengthen C-level client relationships.
-
Lead and mentor a team of Customer Success Managers.
-
Drive adoption, retention, and expansion of our platform.
-
Act as the executive sponsor and main escalation point.
-
Represent the customer voice and influence product & service strategy.
What Were Looking For
-
10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
-
Proven success in managing enterprise clients and leading teams.
-
Strong strategic thinking, leadership, and communication skills.
-
Customer-first mindset with focus on business outcomes.