Country IT-Digital Manager

1. Own the portfolio of demand & projects

• Initiate and manage demand process in Demand Portal (from Draft to DM1 approval)

• Liaise with internal Digital teams (AS, OS, Finance) to progress demand in DP

• Hand-over demand to project/delivery team after “DM1 approval” status is achieved

• Monitor & follow progress of project/change delivery

• Deliverables:

o Update progress of demand in DP at least once a week

o Followup/escalate if project/change is not as per expectations

2. Define & maintain the IT landscape & roadmap

• Prepare & maintain the inventory of infrastructure & applications used by the business (global, regional, local)

• Perform periodic infrastructure & application review (collaborate with OS & AS as required)

• Identify risks/areas of improvement & initiate EIT demand or support process

• Deliverables:

o Inventory list of infrastructure & applications

o Infrastructure & Application review report (at least yearly once, preferably twice)

3. Establish an appropriate & effective governance model

• Identify key business teams/stakeholders & seek for a nominee to formal & regular interactions

• Setup interaction mechanism & reviews with the nominee

• Be proactive in approaching business

• Develop as trusted partner to CP (Cluster President), CFO, senior stakeholders within the country

• Deliverables:

o Governance model document

o Minutes of meetings/follow-up tracker

4. Define & maintain the IT budget

• Perform annual budgeting exercise (in collaboration with EIT Finance)

• Maintain IT budget consistency based on actual, ongoing changes & business evolution

• Deliverables:

o Annual IT budget baseline

o Updates to baseline IT budget

5. Ensure performance of standard EIT operations (service & support)

• Follow up with EIT teams to ensure healthy status of support performance metrics (Aging backlog, SLA compliance, quality of service, user experience)

• Use “complaint management” effectively

• SPOC for business escalations

• Review & recommend updates/additions to EIT Service Catalog relevant to business needs

6. Communicate to align perception with reality (Business perception of EIT)

• Stay up to date with ongoing & new EIT initiatives & programs

• Share/communicate with business in various forums & interactions

• Conduct regular digital townhall with digital as well as business communities

• Network with industry peers and understand and be aware of best digital practices

• Use facts & data to influence perception

7. Drive in business transformation/growth digitization through strong business partnership

• Understand strategic business ambitions and priorities and proactively work with Taiwan business leadership to realize them

• Support & guide business from IT perspective in transformations & growth initiatives

8. People management

• Lead high performance team within country/cluster

• Build an agile team with succession planning

• Equipped team with skills of the future

• Enable career progression and evolution for team members

• Build a perpetually curious team that practice ‘Learn Everyday’

• Encourage safe experiments and mistakes to drive innovation

9. IT Infrastructure

• Solid experience on the IT infrastructure (LAN/WAN/Servers/Firewall/…) to hand-on or give proper instructions to local team; to follow up with local telco/vendor and regional OS/Connectivity team

• SPOC for all IT infrastructure within country/cluster

• Able to redesign network if required.