Country Manager
Role description:
- Drive OAT Tour Products in South Korea to meet Excellence Goals
- Report to: VP Regional General Manager East & North Asia
What we offer:
- Competitive salary package
- Vacation 15 days
- Incentive Bonus based on targeted results.
- Personal and Professional Growth – Available on request
- Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
- Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price.
- Referral Bonus
- Full training program onsite
- Unique Corporate Culture
- Working as part of an international team (exposure to colleagues in worldwide offices).
- Great opportunity to learn about all aspects of travel business and streamline your career.
Position Requirements and Qualifications:
- Audit products with GCC Brand Guidelines and develop product change proposals to bring into guidelines and achieve regional excellence goals.
- Review all Travelers Surveys and Web Forum comments, Product Scorecards, End of Trip Reports to develop Quality Action Plans and/or Product Change Proposals to achieve regional excellence goals.
- Drive the growth of each individual member in the organization.
- Drive the achievement of Excellence goals of all products in South Korea via day-to-day operations.
- Work together with Asia buyers and operation team, to create, build, and maintain strong, long-term relationships with vendors, drive resolutions of operational/vendor issues to ensure excellent quality of vendors.
- Ride along tours to meet Travelers, tour guides and vendors onsite to collect live feedback, raise and resolve Hot Issues and drive implementation of product changes and Quality driven actions.
- Develop and lead hiring plan to hire Tour Guides based on their culture fit with our company values (skills and experiences are second).
- Develop and lead training and coaching plans to train, coach tour guides via online meetings and in person meetings to drive their consistent performance.
- Ride along with Tour Guides while on tour to support their performance.
- Drive Tour Assignment based on Tour Guides performance and company needs.
- Offer 24/7 emergency support for all Tour Guides.
- Create and distribute Monthly Newsletter to Tour Guides.
- Manage all administrative duties.
- Be responsible for the excellent quality of day-to-day operations of all products in South Korea.
- Maintain/identify/develop “Grand Circle Foundation” and “Day in The Life” sites, drive grant proposals and implementation in partnership with site leaders.
- Closely monitor the quality of the vendors and provide alternatives to Buyer/RGM.
- Own the regional budget for hiring/training on yearly basis.
Qualifications:
- South Korean nationality, excellent English verbal and written communication.
- Minimum 5 years of experiences in international travel trade.
- Strong leadership, communication, interpersonal skill, people management, risk management, and change management.
- Result-oriented, attention to details, and quality focus.