Country Operations Manager - Restaurants
Job Overview
We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets.
Key Responsibilities
Operational Management:
Develop and implement operational policies and procedures to ensure smooth restaurant operations
Monitor restaurant performance metrics and identify opportunities for improvement
Manage inventory, supplies, and equipment to maintain optimal stock levels
Maintain a safe and sanitary working environment for all staff and guests
Ensure compliance with all health, safety, and regulatory requirements
Financial Management:
Develop annual budgets for the restaurants and monitor performance against targets
Ensure restaurants operate within budget, making appropriate adjustments as necessary
Review and analyze financial statements to identify trends and opportunities for improvement
Develop and implement strategies to increase revenue and reduce costs
Staff Management:
Recruit, train, and develop high-performing staff at all levels of the organization
Develop and implement employee engagement and retention programs
Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences
Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management
Guest Experience:
Ensure all guests receive exceptional service and that restaurants deliver on brand promise
Develop and implement programs to enhance the guest experience
Monitor guest feedback and use insights to inform future initiatives
Identify opportunities to increase customer loyalty and repeat business
Reports To: Group President
Qualifications and Requirements
Bachelor's degree in Hospitality Management or related field
Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role
Proven track record of success in managing high-end, premium dining restaurants
Strong financial acumen and experience managing budgets and financial statements
Excellent communication and interpersonal skills
Exceptional problem-solving and decision-making abilities
Strong leadership and staff management skills
Ability to work under pressure and meet tight deadlines
Passion for delivering exceptional guest experiences