Coupa Pay Success Manager - 11873
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
The Impact of a Coupa Pay Success Manager at Coupa:
Coupa Pay is the leading global payments platform that offers a one-stop-shop for all B2B payments and financing needs for Coupa customers. Coupa has partnered with leading global financial institutions in order to deliver customer value and success while meeting the changing needs of our customers.
The Coupa Pay Success Manager will be part of a team responsible for helping customers drive ongoing adoption and innovation to achieve the greatest value from their use of Coupa Pay through value optimization, adoption program planning and solution expertise.
What You'll Do:
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Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.
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Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.
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Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.
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Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.
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Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.
What You Will Bring to Coupa:
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5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for a background in both procurement and AP.
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Proven client management skills with the ability to drive continuous improvement and thrive in fast-paced, high-growth environments.
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Strong communication, organizational skills, attention to detail, and a passion for problem-solving and understanding core processes.
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Experience with SaaS solutions, software configuration, and delivering product demonstrations; familiarity with financial/accounting and CRM systems (e.g., Salesforce).
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Proficiency in Excel and a goal-oriented mindset with a collaborative, curious, and adaptable approach.
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Knowledge of SQL, PHP or other programming languages is a plus.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills
As published by lever · 10 questions · 3 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website
Short answers (1)
- What are your salary expectations (in local currency)?
Pick from a list (6)
- How did you learn about this role? optional
- Have you previously been employed by Coupa? optional
- If your role requires it, would you be prepared to work in the office? optional
- If yes, how many days a week are you available to come into the office? optional
- Do you have any relatives, household members, or anyone with whom you have a close personal relationship currently employed at Coupa Software? optional
- Are you currently employed by a Coupa partner? optional
Written answers (3)
- For India-based roles: What is your notice period (in days)? optional
- If yes, please provide their name(s) and department(s) so we can ensure there are no potential conflicts of interest or reporting-line conflicts during the interview process. optional
- If yes, please specify the company. optional