Creative Operations & Delivery Lead
Summary
Creative Operations & Delivery Lead at OLIVER Agency, bridging technical teams and new business, leading pitches, process improvement, and data analysis, primarily remote with EMEA travel, 12-month FTC.
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Creative Operations & Delivery Lead
Language requirement: fluency in German, French, or Spanish
Location: Netherlands (primarily remote) and regular business travel across EMEA
Employment: 12-month FTC with view to extend
About the role:
The successful candidate will play a crucial role in bridging the gap between technical teams, new business and support in delivering business objectives. Supported by the Commercial and Implementation team, they will lead efforts in new client pitches/setups, analyse processes, identify opportunities for improvement, and help implement technology solutions that align with our strategic goals.
Key Responsibilities:
Requirement Gathering and Analysis:
- Work with stakeholders to gather, document, and analyse business requirements for new client accounts.
- Translate client business needs into workflows for client and Tech teams, asking the right questions to ensure accurate scope and cost.
Process Improvement and Solution Design:
- Evaluate existing processes and recommend enhancements for efficiency, cost reduction, and improved outcomes.
- Collaborate with tech and business teams to design solutions that align with overall business strategy.
- Creating commercial models that deliver the workflow.
Project Management and Stakeholder Communication:
- Lead new client pitches, ensuring a smooth transition to implementation for set up.
- Serve as a liaison between stakeholders and technical teams, facilitating effective communication to ensure understanding and alignment.
Data Analysis and Reporting:
- Analyse data to support decision-making processes, create measurement process for new clients.
- Create reports and presentations to convey findings and recommendations for new solutions.
What We’re Looking For:
- 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
- Experience in advertising, creative agency, production, or digital content operations.
- Fluency in German or French language
- Strong problem‑solving mindset with the ability to translate business challenges into operational and technical solutions.
- Excellent communication and stakeholder‑management skills, with the confidence to lead conversations during pitches and onboarding.
- High attention to detail, strong analytical capability, and a proactive approach to identifying risks and opportunities.
- Comfortable working cross‑functionally and remotely across multiple markets and teams.
Req ID: 18270
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Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.