Creative Services Lead / Manager

Key Responsibilities

Team Leadership & Workflow Management

• Manage the daily priorities and workload of the creative team.
  
• Assign projects based on capacity, skillset, and deadlines.
  
• Remove roadblocks and ensure team members have the resources needed to execute successfully.
  
• Conduct regular team meetings, monitor progress, and proactively communicate project status.
  
• Mentor and coach team members while fostering collaboration and continuous improvement.
  

Project & Production Management

• Translate marketing requests into actionable project plans with clear deliverables, timelines, and owners.
  
• Ensure projects move efficiently through each stage of production while meeting established deadlines.
  
• Monitor project schedules and proactively identify risks or delays.
  
• Coordinate cross-functional work between marketing, creative, and other departments.
  
• Ensure all work follows established Standard Operating Procedures (SOPs) and production workflows.
  

Quality Assurance & Brand Management

• Review creative deliverables before submission to ensure they meet quality expectations.
  
• Ensure all content, website updates, graphics, and marketing assets adhere to brand guidelines and messaging standards.
  
• Verify that deliverables are accurate, complete, and aligned with project objectives before final approval.
  
• Maintain consistency across all marketing materials and digital experiences.
  

Process Improvement

• Continuously improve creative workflows, documentation, and SOPs to increase efficiency and consistency.
  
• Identify opportunities to streamline communication, reduce bottlenecks, and improve project visibility.
  
• Track team performance metrics and recommend improvements to productivity and quality.
  

Communication & Stakeholder Support

• Serve as the primary liaison between the Director of Product Marketing and the creative team.
  
• Clearly communicate priorities, deadlines, and expectations.
  
• Provide regular status updates on projects, workload, and team capacity.
  
• Help prioritize competing requests while ensuring alignment with business objectives.
  

Requirements

Qualifications

• Bachelor's degree in Marketing, Communications, Design, Project Management, or a related field (or equivalent experience).
  
• 3–5+ years of experience leading creative projects, marketing production, or creative operations.
  
• Experience managing creative professionals, including designers, writers, and digital production staff.
  
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
  
• Excellent written and verbal communication skills.
  
• Familiarity with Hubspot or similar marketing platforms
  
• Working knowledge of digital marketing, website content management systems, and creative production workflows.
  

Benefits

Success in This Role

The Creative Services Manager will be successful by:

• Delivering projects on schedule with minimal oversight.
  
• Maintaining consistently high creative quality and brand compliance.
  
• Keeping the creative team organized, productive, and accountable.
  
• Ensuring work follows documented SOPs and established processes.
  
• Providing proactive communication that gives leadership confidence in project execution.
  
• Building a collaborative, efficient team culture focused on continuous improvement.