Credit Administration & Collecting Agent (German Speaker)
Summary
Handles B2B customer accounts, communicates in German/English to resolve payment issues, and maintains records in SAP for DHL’s global finance operations.
DHL Group is the world's leading logistics provider, with over 600,000 employees in more than 220 countries and territories. Our purpose is clear: Connecting People. Improving Lives. We offer opportunities for personal and professional growth, value the unique contributions you bring, and take pride in building one of the world's leading logistics organizations.
Finance & HR Services at DHL Group – that's us! We deliver shared Finance and HR services for our business divisions across the globe.
Key Responsibilities:
- Manage customer accounts and support collections activities to keep accounts receivable up to date.
- Communicate with B2B customers and banks via phone and email regarding outstanding payments.
- Respond to customer inquiries and resolve payment-related issues in cooperation with internal stakeholders.
- Maintain accurate records of collection activities and customer interactions in SAP.
- Support reporting activities and ensure compliance with internal credit policies and procedures.
What We're Looking For:
- Relevant vocational, technical, or higher education.
- Previous experience in customer service, finance administration, accounts receivable, or collections is an advantage.
- Basic understanding of finance or credit administration processes.
- Experience working with SAP is an advantage.
- Strong communication skills in German and good working knowledge of English.
- Ability to work independently while following established procedures.
- Good attention to detail and a customer-oriented mindset.
What We Offer:
- Competitive salary.
- Cafeteria allowance (HUF 500,000/year).
- Medicover health insurance.
- Thorough onboarding and continuous learning opportunities.
- Stability and career growth within a global organization.
- A friendly team and open feedback culture.
- Additional benefits (All You Can Move, fruit days, etc.).
Location: Budapest, 9th district (hybrid)