Credit and Collections - Client & Business Support

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.

Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.

With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.




As a Credit Control Analyst you will be working in a fast paced environment amongst the best professionals in the Financial sector. You will be responsible for maximizing the timely collection of unpaid customer items (invoices, credit notes, deductions), while minimizing overdue accounts, write offs, DSO and credit holds, which could in turn impact revenue recognition as well as diluting company’s liquidity. This role also need to deliver the cash application activities on day to day basis

Responsibilities & Deliverables:

• As a member of the team your responsibilities will include but are not limited to:
• Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts
• Maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers
• Ensures coordination of all credit decisions and collection strategies with appropriate program managers, sales, customer support , contracts organizations, and account team leaders.
• Effectively handles tax withholding requirements of foreign countries.
• Communicates cash flow issues with business units’ finance leadership, performs cash receipts estimates and variance analysis, participates in cash calls;
• Identify disputes through flag coding in the system and actively supports efforts to resolve root causes of invoice non-payment problems.
• Actively drives initiatives on business partnership to ensures both internal and external customer satisfactions.
• Understand the business/industry/products/services that are being marketed.
• Ensures compliance to Standard Operating Procedures.
• Analyze financial statements, trade references, bank credit reports, to evaluate customer credit worthiness.
• Assures achievement of performance metrics including past due receivables, cash receipts, disputes, DSO
• Deals with AR systems as well as related entry systems
• Shares best practices with peers on processes and policies.

Required Experience:

• Excellent level of English + French
• Knowledge of collections and payments process with 4+ years of experience in the field
• Basic accounting knowledge
• Strong PC skills including MS Excel
• Ability to deal tactfully, confidently, and ethically with both internal and external customers required
• Good Unix or Windows skills / SQL / XML / Design Patterns
• Strong client focus and impeccable professional integrity
• Excellent communication skills, client facing experience is a plus
• Team player, quick learner
• Willingness & ability to travel




Diverse Minds, Shared Ambition

At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.

We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.

We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.