Credit Card Complaint Handlers - PSD2 (Second Payment Services Directive)
Summary
Handles and resolves credit card complaints under PSD2 regulations, ensuring compliance with Strong Customer Authentication requirements in a hybrid London office setup.
Role: Credit Card Complaint Handlers
- PSD2 (Second Payment Services Directive)
Location: London 2-3 days onsite - Initial training
requires 3 days per week in the office.
Start Date: ASAP
End Date: 3-6 months
Daily Rate: £200 per day Inside IR35 – ACR 153.81 –
Equivalent Annual Salary £39,991.21
Payroll
provider – Rockford Payroll Info for
Contingent Workers – Rockford Pay
This is an exciting opportunity to join Deloitte
Operations for an engagement with one of our clients.
Role Overview
We are seeking an experienced Complaint Handlers
with expertise in credit card complaint management, specifically related to
PSD2 (Second Payment Services Directive).
Key
Responsibilities
· Handle and resolve credit
card complaints in compliance with PSD2 regulations.
· Ensure adherence to Strong
Customer Authentication (SCA) requirements, which involve multi-factor
verification for online transactions to prevent fraud.
· Work collaboratively with
internal teams to manage complaint processes efficiently and effectively.
Experience
& Skills Required
· Proven experience in credit card complaint handling.
· Strong knowledge of PSD2 regulations, particularly the impact of SCA on
electronic payments within the UK and the European Economic Area (EEA).
· Ability to work in a hybrid environment with flexibility.