Credit Card Operation Support
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- Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
- Ready to work in rotation shifts.
- Incident Management and Reporting
- Recovery coordinator for involving the right parties and recording of chronological events
- Point of escalation for support staff or management
- Review all daily activities and ensure completion of shift duties for each team and proper handover
- Monitoring and recovery of batch jobs
- Perform health checks and alert management.
- Coordinate DR testing.
- Consolidate and analyse management reports for presentation.
- Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
- Ensure proper guidance, training and mentoring are given to new staff.
- Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
- Ensures on-time communication to stakeholders on application issues.
- Facilitate and manage business/operations communication during critical issues.
- Operating System knowledge: Linux / Solaris / AIX is an advantage.
- Conversant with SQL.
- Knowledge of Shell scripting and Job scheduling.