Credit Collection - English Speaker (Day Shift)

Overview:
The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. A Credit Collection Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Ready to join us? Apply now and become part of a team that values creativity,

collaboration, and continuous growth.

Primary responsibilities

• Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.
• Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.
• Daily customer calling using automated telephone-dialing system.
• Document customer comments re: payment date / disputes etc.
• Ensure requested paperwork / documentation is forwarded to customers.
• Assist cash application team to ensure payments are processed onto correct customer account.
• Report issues to line manager to resolve problem accounts.

Growth & Career Opportunities

At Pens.com, we strongly believe in internal development and mobility. Many of our team members grow within the organization through internal opportunities and promotions.

Competency Profile KPI’s:

• Analytical Percentage of accounts collected on time.
• Problem solving Number of activities logged.
• Results Focus Speed by which queries are resolved.
• Customer Focus Collect and enter quality dispute information.
• Communication skills
• Ability to work on own initiative.
• Flexibility
• Organized

Requirements & Qualifications

• Proven experience as a Collection Specialist or similar role +1 year
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection.
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress.
• Excellent communication skills (written and oral) in English
• Skilled in negotiation
• Problem-solving skills

THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED. THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB.

What we Offer
At Pens.com, we are committed to supporting our employees both professionally and personally by offering:

• Transportation Support: Shuttle service for a stress-free commute
• Health Insurance: Comprehensive medical coverage to support your well-being
• Meal Vouchers: Daily meal support to make your workdays easier.
• Referral Bonus Program: Once an employee, get rewarded for referring talented people to join our team.
• Learning & Development: Access to continuous training, e-learning platforms, and development programs to help you grow your skills and advance your career.

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

About Pens.com

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

To learn more,visit:

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).