Credit/Collections Analyst
Summary
Handles collections for Mexico-based customers, contacting clients to resolve overdue invoices and maintain accurate records while supporting month-end closing.
Responsibilities:
Manage a collection portfolio by monitoring and collecting open invoices on customer accounts in MEXICO
Interact with customers via email and phone call
Maintain transparent, accurate and standard collections notes
Identify collection issues and open dispute case/escalate if needed
Frequently review sales orders on hold
Maintain documentation as per internal controls & SOX /audit requirements
Support the organization with timely month-end closing
Participate in scheduled Collection update calls
Requirements:
1-4 years relevant experience, preferably working with MEXICO customers in Collections
Economics/Finance related Secondary Studies or Bachelor's Degree is an advantage
Excellent verbal and written communication skills in English and any other language (as per required in role)
Ability to build effective relationships with customers
Beginner user of MS Office (Excel, Word, PowerPoint)
Good analytical, research and problem-solving skills with keen attention to detail
Supportive attitude and good interpersonal skill set
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