Credit Control & Collection

Accounts Receivable & Collection Management

• Monitor customer accounts and follow up on outstanding invoices.
• Send payment reminders via email and phone calls to ensure timely payment collection.
• Maintain accurate records of customer communications and payment status in the company's financial system.
• Coordinate with internal finance teams to ensure customer payments are correctly allocated.
• Review and support credit control processes, including temporary credit suspension requests for overdue accounts.

Invoice Processing & Submission

• Prepare and submit invoices to customers in accordance with their billing requirements and procedures.
• Ensure invoices contain the necessary supporting information, such as cost centres, purchase order references, requestor details, and other customer-specific requirements.
• Follow up with customers to obtain required documentation or approval for invoice processing.
• Manage daily, weekly, and ad hoc invoice submissions across various customer accounts and industries.

Government Billing Administration

• Handle invoice submissions for government agencies through designated government procurement and payment platforms.
• Coordinate with customers to obtain purchase orders and supporting approvals required for payment processing.
• Prepare and upload supporting documents to the relevant government systems to facilitate invoice payment.
• Maintain compliance with government billing and documentation requirements.

Customer Account Support

• Respond to customer enquiries regarding invoices, billing discrepancies, payment status, and account-related matters.
• Work closely with customers and internal stakeholders to resolve billing issues and support timely payment collection.
• Provide invoice copies, statements of account, and freight cost information when requested.

Financial Administration & Reporting

• Prepare and maintain financial and operational reports on a daily and monthly basis.
• Process approved credit notes and debit notes when required.
• Maintain accurate records and supporting documentation for audit and compliance purposes.
• Manage payment-related reports and ensure timely filing of financial records.

Operational & Administrative Support

• Support internal workflow approvals and documentation processes.
• Assist with finance-related administrative tasks as required.
• Provide backup support for finance and billing activities during team members' absence.
• Collaborate with cross-functional teams to ensure smooth billing, collection, and customer service operations.