Credit Control Manager
Posted Updated 2
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Our client is seeking an experienced Credit Control Manager, to join their Port Elizabeth team
- Oversee
daily operations across all collection channels (call centre and legal
collections)
- Ensure
collection strategies are executed efficiently to meet or exceed recovery
targets
- Monitor and
manage operational costs, productivity, and resource allocation
- Implement
and refine operational workflows to improve efficiency and scalability
- Define,
track, and report on key operational KPIs (e.g. collection rates, contact
ratios, PTP conversion, cost-to-collect)
- Analyse
performance data and implement corrective actions where required
- Drive
continuous improvement initiatives based on data driven insights
- Ensure full
compliance with applicable legislation and regulations, including:
- National
Credit Act (NCA)
- Council for
Debt Collectors (CDC) rules
- Protection
of Personal Information Act (POPIA)
- Consumer
Protection Act (CPA)
- Lead,
mentor, and develop team leaders and operational staff
- Set
performance objectives, conduct performance reviews, and manage disciplinary
processes where necessary
- Foster a
high-performance, ethical, and customer-centric culture
- Support
recruitment, onboarding, and training of operational staff
Requirements
- Grade
12
- Bachelor's
degree in Business Management, Operations Management, Finance, or a related
field will be advantageous
- Relevant
debt collection or credit management certifications will be advantageous
- Minimum 5
years' experience in a debt collection, credit, or financial services
environment
- Minimum 3
years' experience in a senior operational or management role
- Proven
experience managing large operational teams and complex workflows
- Strong
understanding of South African debt collection legislation and regulatory
frameworks
- Proficient
in collections systems, reporting tools, and Microsoft Excel
- Advanced
Microsoft Excel skills