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Credit Controller

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Credit Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding (DGF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding Madagascar has an opening for a Credit Controller where you will be responsible for serving as a Subject Matter Expert (SME) in Credit Management and collection processes. You will leverage your functional expertise to apply appropriate levels of judgment and decision-making in managing credit risk and collections activities. You may also act as a consultant to senior management within your area of expertise. In this role, you will work closely with the Financial Controller to ensure compliance with Order-to-Cash (OTC) policies, support effective credit management practices, and drive collections efforts, particularly for complex, high-risk, and legal debtor accounts. Join us now in connecting people and improving lives.

In this Credit Controller position

  • You will ensure compliance with OTC (Order-to-Cash) policy and credit management processes, including controlling the release of entries for accounts on hold.
  • You will assist with the collection of key accounts, with a focus on “risky” or potentially legal accounts allocated to your portfolio.
  • You will execute, in conjunction with the Shared Service Centre team, the strategy for the OTC process.
  • You will act as a relationship builder across internal functions to support effective collaboration and process execution.
  • You will support compliance with policies, procedures, and Standard Operating Procedures (SOPs) related to the OTC policy.
  • You will develop and maintain effective working relationships with customers from a finance perspective.
  • You will directly facilitate the resolution of internal and external disputes and queries.
  • You will coordinate with legal counsel, where necessary, for the collection and recovery of legal debtor accounts.

Now, here’s what we need from you

  • Excellent knowledge of credit and collection processes.
  • Good knowledge of local legal requirements, including the legal requirements of tax invoices.
  • High degree of conceptual and analytical skills.
  • Excellent communication skills (verbal and written), with fluency in English.
  • Experience working with an outsourced team will be an advantage
  • Education: Matric, Diploma in Finance or equivalent qualification is beneficial
  • At least 5 years of experience in related field.

We offer:

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2026.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Madagascar. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work

authorization, now or in the future, are not eligible for hire for this role.


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