Credit Controller - Fixed term maternity cover
JDP is seeking an experienced Credit Controller to join our established Finance team on a fixed-term maternity cover contract until 18 December 2026. Based at our Head Office in Longtown, Cumbria, this is an excellent opportunity to play a vital role in managing and supporting the company's credit control function.
About the Role
You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.
Key Responsibilities
- Manage all aspects of credit control for your ledger
- Prioritise workload and contact customers to ensure cash collection meets monthly targets
- Accurately allocate all incoming payments to customer accounts
- Communicate effectively with head office departments, branches nationwide & regional sales offices.
- Handle incoming customer calls and resolve queries or escalate as needed
- To resolve invoice queries and raise credit notes promptly
- Make informed credit limit decisions and manage stop lists for overdue accounts
- Troubleshoot recurring issues and implement solutions
- Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
- Liaise with Solicitors on overdue debt
- Follow company procedures to escalate potential bad debts
What We’re Looking For
- Proven experience in credit control
- Professional telephone manner and strong communication skills
- High level of accuracy and attention to detail
- Confident in using Excel spreadsheets
- Knowledge of SAP Business One is advantageous but not essential
- Good understanding of customer operations and best practices in customer service
Benefits
- Enjoy working in a growing UK company, proudly owned by a global group.
- Receive a competitive salary that reflects your skills and contributions
- Contributory Pension Scheme
- Staff Discounts