Credit Reporting Disputes Program Lead
You will own Block’s furnisher and consumer reporting disputes program under the Fair Credit Reporting Act. You will build policies, procedures, controls, monitoring, testing, training, investigations, remediation workflows, and customer notifications. You will trace data corrections through underlying systems, resolve recurring defects with source-data owners, engage regulators, and advise product and engineering teams on reporting accuracy.
Responsibilities
- Own the furnisher and consumer reporting disputes program end to end
- Define reasonable investigation standards for direct and indirect consumer disputes
- Design remediation paths for inaccurate data
- Build data correction, investigative, and customer notification workflows
- Investigate recurring data defects to identify root causes
- Represent the consumer reporting program to regulators
- Keep the program examination ready
- Advise product and engineering teams on reporting accuracy and data correction obligations
Requirements
- 12+ years of furnisher or consumer reporting compliance experience under FCRA and Regulation V
- Experience building or materially reshaping a data accuracy and integrity program
- Familiarity with credit modeling infrastructure
- Experience partnering with modeling, data engineering, and platform teams on dispute investigations and data corrections
- Experience with FCRA private-right-of-action litigation
- Working knowledge of FACTA Red Flags, ECOA, Regulation B, the Military Lending Act, the Servicemembers Civil Relief Act, Regulation E, Regulation Z, and state credit reporting statutes
- Experience presenting to and engaging with the CFPB, FTC, or state examiners
- Experience advancing cross-functional programs without direct authority
- Familiarity with specialty consumer reporting agencies
- CRCM, CIPP, or comparable certification
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning