Crew Chief

At Done Right Remediation, we understand the stress that comes with dealing with water damage, mold damage, fire damage, and moving/storage problems. We work with homeowners and commercial companies in need of these services. We are experience you can trust!

The Crew Chief position supervises and self-perform work on jobs. The ideal candidate will ensure quality execution, maintain client satisfaction, and lead crews effectively. Requires the efficient supervision of employees, temps, paperwork, sub-contractors and communication with customers. You must demonstrate the ability to effectively communicate sound working knowledge of cleaning and drying procedures and protocols. This position will handle fire and water restoration and clean-up on residential, commercial and content jobs, onsite and at company’s cleaning facilities. Overall, the Crew Chief must effectively and efficiently handle assigned claims to ensure full accountability for our staff and workmanship by delivering a project that meets, and even exceeds, the customer’s expectations.

Responsibilities:

• Cultivate a strong relationship with vendors, branches, Commercial Services Team, customers and prospects.
• Hands-On Work:
  • Self-perform mitigation work on projects including water extraction, minor demo, and drying.
  • Set up and monitor drying equipment (dehumidifiers, air movers, etc.)
  • Perform moisture readings and document drying progress.
  • Cleans contents onsite or at company drying rooms.
  • Execute emergency response services as needed.
• Team Leadership:
  • Direct and supervise mitigation technicians on job sites or contents facilities.
  • Train crew members and others on proper techniques, safety protocols, and equipment operation.
  • Conduct quality control inspections and provide feedback to improve performance.
  • Foster a culture of professionalism and customer service.
  • Handles and resolves customer complaints regarding services.
• Performs quality control throughout project, to ensure high standards for the client on project.
• Ensures all required restoration project documentation, including forms and photo-documentation, is completed in accordance with company policies and deadlines.
• Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
• Perform any other task or assignment as deemed necessary by the organization.