Crew Member

Key Duties/Responsibilities:

• Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.

• Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.

• Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.

• Interacts effectively with diverse groups of people and does not have or display any biases.

• Gets along with other team members and always shows care and respect.

• Ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.

• Follows instructions, is consistently productive and focused.

• Willingly accepts direction and feedback from management and other team members.

• Follows JIB procedures and standards in performing all workstation activities.

• Has excellent record of attendance & punctuality (5 minutes before scheduled start time), and is flexible to meet restaurant scheduling needs.

• Is dependable and reliable.

• Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.

• Maintains clean, neat appearance; follows uniform and grooming standards.