Crew Supervisor
At Chick-fil-A, the Front of House Crew Supervisor position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, crew supervisors gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!
We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.
Responsibilities:
• Lead and supervise team with best practices
• Provide a remarkable guest experience
• Demonstrate the ability to work in all Front of House positions
• Know all basic food prep
• Responsible for knowing what to do when the computer/register fails
• Count and verify registers and coupons
• Responsible for party trays and taking orders properly
• Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
• Must be able to read and interpret CEM reports
• Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
• Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
• Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
• Demonstrate the ability to close a shift and code end of shift items properly
• Must understand how to deal with customer/employee injuries (SEDGWICK)
• Do Walk-Thru’s with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
• Know and be able to train on all policies
Why do our crew members LOVE working for Chick-fil-A?
• Flexible Hours – We understand that you may have prior commitments to your family, friends, and school. We try our best to arrange your work schedule around those commitments
• Opportunity for advancement
• College Scholarships – At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify
• Competitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills
• It’s a Friendly Place to Work – At Chick-fil-A, we consider our team to be more than just employees. We are family
• Closed Sundays
Characteristics:
• Team mindset
• Work with the existing team well
• Integrity
• Heart
• Supports vision of the restaurant
• Leads by example
• Builds relationships
• Good communication
• Able to take vision, goals, core values and all information from leaders and communicate to each team member
• Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests
A Manager should:
• Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
• Focus on systematically and effectively communicating all related goals and success factors to Team Members
Qualifications:
- Must have open availability including Saturdays
- 1+ year of recent restaurant management experience
- Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
- A passion for people and service
- Able to lead, coach and delegate a team of individuals in a fast-paced environment
- Able to make quick decisions with the restaurant's best interest in mind
- Ability to develop others
- Eagerness to learn and improve yourself
- A commitment to quality in everything you do
- Must be 16 years or older
Work schedule
- Day shift
- Night shift
Benefits
- Flexible schedule
- Employee discount
- 401(k)
- Referral program
- Health insurance
- Paid training
- Paid time off
- Dental insurance
- Vision insurance
Pay: $18.00 - 21.00 per hour