Crime Centre Operative

The Role:
At Next we have a great opportunity for a Crime Centre Operative to join our Loss Prevention team in Doncaster. Reporting directly to the Crime Centre Manager, you will play a vital role in protecting our people, assets, and brand. As a Crime Centre Operative, you will be part of a dedicated team providing comprehensive loss prevention and security support across allocated retail sites.

Operating from a fully equipped control room, your day-to-day focus will involve proactive and retrospective CCTV reviews, incident monitoring, and risk intelligence gathering. You will serve as an essential link between in-store teams, field officers, internal management, and external agencies- delivering exceptional customer service, maintaining strict confidentiality, and upholding high standards of site safety and security.

What You'll Take On:

• Proactively and retrospectively monitor site CCTV systems to detect acts of dishonesty, identify stock loss trends, highlight Health & Safety breaches, and record all events accurately.
• Serve as a central communication hub during major incidents, liaising with command, control, and crisis management teams, while providing calm support to affected staff.
• Monitor global risk intelligence software and media sources to identify emerging threats to assets or personnel, using data sources to spot and escalate fraudulent activity.
• Respond to direct calls for service from retail stores and field teams, creating and disseminating detailed intelligence packages for internal stakeholders and external law enforcement agencies.
• Submit clear, detailed reports and handle all evidential material meticulously to ensure it remains accessible, admissible, and fully compliant with GDPR and company policies.
• Handle telephone and email enquiries, assist with training new team members, and ensure all performance standards and SLAs set by the Crime Centre Manager are consistently met.

What You'll Bring:

• Comprehensive experience operating CCTV systems, alongside an excellent standard of general IT skills (including Microsoft and Google suites).
• Exceptional written and verbal communication skills, a professional telephone manner, and the ability to remain calm, patient, and resilient under pressure or when dealing with distressed callers.
• High attention to detail with the ability to listen, interpret complex information, complete comprehensive reports, and identify patterns in stock loss or data.
• A strong understanding of the critical need for confidentiality, data protection (GDPR), and professional integrity when handling sensitive information.
• Proven ability to work proactively on your own initiative as well as collaboratively within a team, with the capability to prioritise heavy workloads and make sound decisions under minimal supervision.
• Readiness to work flexible shift patterns (including nights, weekends, and bank holidays) in a sedentary control room environment

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