Crisis Call Center Counselor - PT / Per Diem

Title: Crisis Call Center Counselor – PT / Per Diem

Reports to: Crisis Call Center Supervisor/CCC Program Manager

Job Objectives: Under the direction of the Crisis Call Center Supervisor, Crisis

Call Center Counselor will answer all crisis center calls and texts during their assigned shifts.

This is an ideal position for individuals who are interested in helping others and making a contribution to their community. A Counselor provides crisis intervention, practical assistance, suicide prevention, information and referral, brief supportive counseling, and follow up services to individuals who contact the Orange County Crisis Call Center. Counselor will interact with callers by telephone and text messaging. The position provides an opportunity to gain a wide range of clinical skills, and knowledge of the expanding field of behavioral health.

Perform duties while actively promoting an environment consistent with MHA’s Cultural Equity Policy and WELCOME Orange.

All regular counselors will receive $24.00 an hour.

All Clinical counselors will receive $29.00 an hour upon completion of Call

Center training.

Responsibilities:

• Answer crisis calls while maintaining clinical service levels.
• Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or text visitors who are in emotional distress.
• Utilize resource referral database to provide information and referral assistance to callers seeking, but not limited to: mental health services, substance use services, sexual assault, veteran services, domestic violence, physical disabilities, physical health, and/or developmental disabilities.
• Advocate for relevant resources, as well as locating and updating the Crisis Call Center resource guide.
• Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts, substance use and behaviors.
• Respond to Text4Teen texter(s) during shift.
• Complete a shift report for the shift.
• Gather data and complete various data trackers during shift.
• Adhere to policies and procedures for the program.
• Accurately and efficiently document crisis center calls.
• Ensures HIPAA laws and MHA confidentiality policies are followed.

Other Duties:

• Duties outlined above are intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. More importantly, duties are subject to change based upon the final design/model of the Orange County Crisis Call Center.