Crisis Case Manager

Job description:

Overview

Join our dynamic team as a Crisis Case Manager, where you will play a vital role in providing immediate, compassionate support to individuals experiencing mental health crises, substance use challenges, or complex needs. In this energetic and fast-paced position, you will connect clients with essential community resources to promote stability and recovery. Your expertise will help transform lives by delivering timely interventions and ensuring seamless patient-centered care within a multidisciplinary environment.

Duties

• Conduct comprehensive patient assessments to evaluate mental health status, substance use disorders, and physical health conditions using clinical judgment and physiological knowledge.
• Develop and implement individualized crisis intervention plans that prioritize safety, stabilization, and long-term recovery goals.
• Collaborate closely with hospital teams— and social work—to coordinate inpatient and outpatient care transitions.
• Manage electronic health records (EHR) efficiently while adhering to HIPAA regulations to ensure confidentiality and accurate documentation of patient interactions.
• Facilitate intake processes for diverse populations, including children, individuals with disabilities, and those from various cultural backgrounds, ensuring culturally competent care.
• Communicate effectively with patients’ families and support systems to foster understanding, compliance, and ongoing support for recovery efforts.
• This position will require in field work/traveling in the surrounding Houston areas.

Qualifications

• Demonstrated expertise in clinical case management within behavioral health or social work environments; experience working with individuals with mental health conditions or substance use disorders is essential.
• Experience working with children, individuals with disabilities, or diverse cultural backgrounds enhances your ability to deliver inclusive care.
• Strong task prioritization skills combined with excellent client communication abilities to manage multiple cases efficiently while maintaining high-quality patient service.
• Familiarity with electronic health records (EHR/EHR systems), HIPAA compliance standards, and medical records management is required.

Join us in making a meaningful difference through energetic engagement and dedicated service! We are committed to supporting your professional growth while empowering you to deliver exceptional crisis intervention that transforms lives every day.

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: On the road/In the field