Crisis Consultant Intern, 988

Are you looking for a career where you can make a difference in the lives of individuals in recovery for mental health and substance use disorders? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally? Develop a career dedicated to connection, compassion, and community.

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking team-oriented Crisis Consultant Interns to provide hotline services including mental health support, crisis de-escalation, and give information, resources and referrals to callers. Gain meaningful, hands-on experience supporting individuals and communities in moments of need.

We offer flexible work hours with occasional weekend and overnight shifts. This is a great opportunity for students currently enrolled in undergraduate or graduate programs in psychology, social worker, public health, human services or related fields.

What you will Gain:

• Direct exposure to community-based crisis intervention.
• On-the-job training from experience crisis consultants and managers.
• Training in trauma-informed care, de-escalation and ethical documentation.
• Ongoing coaching and feedback for skill development.
• A deeper understanding of mental health and social services systems.
• A chance to make a tangible difference in people's lives.

As a Crisis Consultant Intern your job duties and responsibilities will be:

• Assist callers in crisis by providing emotional support, crisis de-escalation and safety planning.
• Utilizes active listening techniques to assist callers in de-escalating crises.
• Provides immediate telephone crisis management to callers identified at risk for suicide or other mental health emergency and assists in stabilization of the caller.
• Coordinates with other agencies and law enforcement as needed to assist callers in response to crisis.
• Establish a rapport with callers and assist the caller to handle the presenting concern.
• Maintains current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports.
• Maintains accurate and timely documentation.