Crisis Hotline Counselor (Afternoon/Evening)

Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing!

EveryMind is not just a name; it’s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities.
EveryMind is hiring 3 Crisis Hotline Counselors to join our dedicated team, providing vital support to individuals facing mental health challenges in Montgomery County, across Maryland, and nationwide. Our 24/7 crisis hotline offers compassionate listening, crisis intervention, and emotional support via phone, chat, and text.

Upcoming Training Class

• Shift Openings: Afternoon & Overnight
• Training Start Date: July 7th
• Paid Training Schedule: September 8th –October 9th | Monday–Friday, 9:00 AM–5:00 PM (primarily in-person at our Rockville, MD office; includes holidays but with holiday pay)
• All new hires must complete a five-week training to become certified and begin working their assigned fixed shift.

Compensation

• Monday–Friday, 8 AM–8 PM: $23.43/hour (base rate)
• Monday–Friday, 8 PM–8 AM (overnight): $26.73/hour (base + $3.30 differential)
• Saturday & Sunday (daytime): $26.73/hour (base + $3.30 differential)
• Saturday & Sunday (overnight): $30.03/hour (base + $6.60 differential)

Why Join EveryMind?

At EveryMind, we're not just a workplace, we're a mission-driven community committed to mental wellness for all. Here's what you can expect when you join us:

• A Recognized Top Workplace in Montgomery County (Bethesda Magazine)
• Over 65 Years of service as a leading mental health nonprofit
• 210+ Team Members across 27 locations
• Culture of Trust, Integrity, and Innovation

Your Benefits Package Includes:

• Medical, Dental, and Vision Insurance Options
• Employer-Paid Life & Long-Term Disability Insurance
• 401(k) Matching Program
• 47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday & More!)
• Pay Increases for Licensure Advancements
• Flexible Schedules & Remote Work Options
• Employee Assistance Program
• Referral Bonus Program
• Employee Discount Program
• Professional Development & Growth Opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide hotline coverage for designated periods by phone, text and chat. Works on-site and/or remotely as a hotline specialist for all shifts within a 24/7 period.

2. Support visitors on phone, chat, and text, handling crises situations, including suicidal contacts and confidential information.

3. Effectively navigate multiple digital platforms simultaneously in a fast-paced environment.

4. Complete all required documentation before logging off at the end of the shift.

5. Report any service delivery, service quality and visitor-related issues to Shift/On-call Supervisor.

6. Be present and responsive in the virtual workspace during scheduled work time.

7. Maintain remote worksite to meet confidentiality, privacy and technological requirements.

8. Work onsite as required, at the minimum of twice a month.

9. Attend mandatory Hotline meetings, one on one supervision, supervision group and other meetings as scheduled.

10. Complete required training and continuing education units.

11. Attend community meetings and partnerships as needed.

12. Assist Hotline with administrative tasks and projects as assigned

13. Perform other duties as assigned.

Supervision to be exercised:

Occasional supervision of interns and volunteers.

Supervision to be received:

Reports to Hotline Team Supervisor.