Crisis Line and Residential Support Specialist

Position Summary:

HAVEN is seeking a compassionate and reliable Crisis Line and Residential Support Specialist to join our team. This position is responsible for answering and responding to calls on our 24-hour Crisis Line. The specialist provides immediate emotional support, engages in safety planning, and connects callers with appropriate resources and services. This role is vital in supporting individuals experiencing domestic violence or sexual assault and is a critical front-line position that requires strong communication skills, emotional resilience, and a commitment to trauma-informed care.

Shift: 11:00 am - 7:00 pm Tuesday - Saturday

Job Responsibilities

• Provide crisis-intervention, support, and resources to callers on the 24-hour Crisis and Support Line
• Respond to Crisis and Support Line chats
• Meet with walk-in clients to assess their situation and provide appropriate resources and/or referrals
• Place referrals to other HAVEN programs on behalf of crisis line callers, chatters, and walk-ins
• Appropriately document every call and chat received
• Regularly review and edit crisis call logs
• Maintain and update resource materials
• Complete and maintain appropriate and accurate documentation for funding sources
• Assist in training/mentoring of program staff, volunteers, and interns
• Provide program and agency overviews to community members as requested
• Respond to agency website “help now” e-mails
• Attend weekly team meeting and monthly all staff meeting
• Attend community meetings that expand resource potential
• Work closely with other service programs within the agency to achieve positive survivor outcomes