Crisis Peer Support (55483)

POSITION SUMMARY:

The Crisis Peer Support Specialist provides peer recovery support to individuals experiencing or recovering from mental health or substance use crises. Using lived experience and peer support principles, this position promotes hope, resilience, recovery, and connection to services. The Crisis Peer Support Specialist collaborates with crisis teams to support intervention, stabilization, follow-up, and continuity of care through person-centered, trauma-informed, and recovery-oriented practices.

Crisis Services operates 24 hours per day, 7 days per week, although hours vary by program. Work schedules are based on program needs and may include evenings, weekends, holidays, or on-call responsibilities.

DUTIES AND RESPONSIBILITIES:

• Provide peer support to individuals experiencing or recovering from behavioral health crises, using lived experience appropriately to foster trust, hope, engagement, and recovery.
• Collaborate with crisis staff and other providers to support timely, coordinated, person-centered services within the assigned program.
• Assist individuals in identifying personal strengths, goals, coping strategies, wellness supports, and practical steps toward recovery and stability.
• Support engagement with services and ongoing supports through outreach, follow-up contacts, encouragement, and assistance addressing barriers to care, as assigned.
• Provide peer-based emotional support, advocacy, education, and resource navigation while respecting individual choice, autonomy, and self-determination.
• Support implementation and reinforcement of established safety, wellness, recovery, and crisis plans within training and program protocols; refer clinical assessment and treatment decisions to qualified personnel.
• Recognize and promptly communicate changes in presentation, safety concerns, or requests for additional assistance to appropriate clinical or supervisory personnel in accordance with established escalation procedures.
• Assist individuals with identifying and accessing behavioral health, substance use, medical, social, and community resources, including coordination of referrals and connections when appropriate.
• Collaborate with families, natural supports, internal programs, and community partners as appropriate and with required consent or other lawful authorization.
• Provide support through approved service modalities and settings, which may include telephone, text, virtual, clinic-based, residential, or community-based services as assigned.
• Facilitate or assist with peer support groups, recovery activities, educational opportunities, and community engagement when applicable to the assigned program.
• Assist with transportation coordination or transportation services when authorized by organizational policy and assigned duties.
• Maintain accurate, complete, and timely documentation of contacts, outreach attempts, services, referrals, and other required program information.
• Participate in supervision, team meetings, training, program development, quality assurance, and continuous improvement activities.
• Follow organizational policies, peer support ethical standards, confidentiality requirements, applicable laws, accreditation standards, and program or funding requirements.
• Work assigned schedules and assist with coverage or on-call responsibilities when applicable to the program and position.
• Perform other related duties as assigned within the scope of peer support certification, training, and role responsibilities.