Crisis Specialist

Located near U.S. 60 in the east valley, Horizon has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do our business and an essential component in all of our interactions with our patients and with each other.

The Lead Crisis Specialist’s main purpose is to be the primary clinical team member for crisis intervention within the community for all age groups and provide support with training of crisis staff. This position shall intervene to alleviate the participant’s immediate social, emotional, or environmental crisis and assess, evaluate, triage, and refer the participant for appropriate follow-up treatment to support a return to an effective lifestyle. This position may also provide outreach and engagement to outpatient clients as needed. This position has been identified as a safety sensitive position that includes tasks or duties (i.e., driving) that the employer in good faith believes could affect the safety, health or reputation of the Agency, participants, the employee performing the task or others.

This position's schedule will be for Monday, Tuesday, Thursday and Friday 10 AM to 8 PM.

Responsibilities

• Coordinate and facilitate essential training for new Crisis department employees.
• Review and provide constructive feedback on required paperwork for other departmental staff.
• Coordinate and facilitate clinical training and act as a resource for other staff.
• Respond to any crisis call in person within AHCCCS required time frames.
• Participate in the development, implementation, and evaluation of crisis services.
• Use community and Agency resources responsibly and knowledgeably.
• Ability to work nights, weekends, holidays, and overtime when needed.
• Must attend mandatory department staff meetings and required trainings.
• Keep clear, concise, and accurate records of clinical activity according to Agency policy procedures.
• Coordinate and/or follow-up services of participants after initial contact.
• Provide outreach and engagement to outpatient clients as needed.
• Meet regularly with the Department Coordinator and other clinical staff for the purpose of clinical/case problem solving.
• Assist with on-the-job orientation and training of new staff members when needed.
• Establish and maintain a working relationship with referral resources, including the court system and law enforcement agency.
• Engage in the comprehensive court process for participants, including preparation and transport of necessary documents and testimony in the court as required.
• Maintain good attendance, reliability, and punctuality.
• Ability to prioritize workload.
• Perform other duties as assigned by the Crisis Program Coordinator.
• Provide assistance with other organizational needs when available.

We offer:

• Competitive compensation
• Medical, dental, vision insurance
• 401k investment plan with company match
• Generous paid time off and paid holidays
• Professional development and career advancement opportunities
• Tuition reimbursement
• The opportunity to help us make a difference in the lives of the patients and communities we serve.