Crisis Support Advocate
Job Overview
Responsible for promoting safety, security, and cleanliness of the shelter. Provide empowerment based, survivor-focused crisis intervention, conflict resolution, safety planning, and support for survivors in the shelter and on the hotline.
Responsibilities and Duties
- Present, friendly, and welcoming throughout the shelter.
- Intakes for Shelter that provides interview that assesses for risk and safety planning
- Help with belongings and provides a tour of shelter
- Provide survivor focused, trauma informed crisis intervention
- Document survivor services in database
- Prepare rooms for new intakes, which includes packing and cleaning and Laundry
- Maintain health standards of the facility. Ensure cleanliness of shelter common areas, including communal refrigerators and dining areas.
- Request, Sort and restock donations.
- Provide information/referrals and personal advocacy services to survivors as needed in person and on the hotline
- Exit interviews
- Transportation
- Pet Program coordination and assistance
- Family Activities
- Outreach contacts-Roberta/RC Harrison cards
- Make participant files
- Accompaniment and advocacy to Adults and children during community agency meetings
- Clerical duties-update spreadsheets, monthly reports, update resident documents 1% • Monitor security cameras and entrance gates
- Process after hours and Weekend Injunctions for Protection
- Report maintenance concerns for follow up
- Provide basic needs- food, personal care items, health needs, and clothing
- Provide shelter orientation group
- Pick up and sort mail
- Attend weekly case conference
- Attend regularly scheduled supervision
- Assists with food service and daily nutrition count
- Answers the crisis hotline, text and chats, assesses for risk, and plans for safety.
- Provides callers and residents of the shelter with resources, information/referrals, DV education, and emotional support.
- Performs other related duties as assigned.
- Attend trainings pertinent to the profession.
Accountability: Areas in which the position is accountable/responsible
- Quality Control: Has high accountability for quality-of-service participants receive.
- Records: Accountable for ensuring records and documentation are accurate and current.
- Policies/Procedures: Recommends policy/procedures updates for the agency manual. Assists in implementing new guidelines and procedures.
Supervision Responsibility:
- None
Business-Related Contacts:
- External contacts: Has contact with Office of the Clerk of the Circuit Courts for Injunctions for Protection. Has contact with law enforcement, emergency response agencies regarding participant needs.