Crisis Support Advocate

Job Overview

Responsible for promoting safety, security, and cleanliness of the shelter. Provide empowerment based, survivor-focused crisis intervention, conflict resolution, safety planning, and support for survivors in the shelter and on the hotline.

Responsibilities and Duties

• Present, friendly, and welcoming throughout the shelter.
• Intakes for Shelter that provides interview that assesses for risk and safety planning
• Help with belongings and provides a tour of shelter
• Provide survivor focused, trauma informed crisis intervention
• Document survivor services in database
• Prepare rooms for new intakes, which includes packing and cleaning and Laundry
• Maintain health standards of the facility. Ensure cleanliness of shelter common areas, including communal refrigerators and dining areas.
• Request, Sort and restock donations.
• Provide information/referrals and personal advocacy services to survivors as needed in person and on the hotline
• Exit interviews
• Transportation
• Pet Program coordination and assistance
• Family Activities
• Outreach contacts-Roberta/RC Harrison cards
• Make participant files
• Accompaniment and advocacy to Adults and children during community agency meetings
• Clerical duties-update spreadsheets, monthly reports, update resident documents 1% • Monitor security cameras and entrance gates
• Process after hours and Weekend Injunctions for Protection
• Report maintenance concerns for follow up
• Provide basic needs- food, personal care items, health needs, and clothing
• Provide shelter orientation group
• Pick up and sort mail
• Attend weekly case conference
• Attend regularly scheduled supervision
• Assists with food service and daily nutrition count
• Answers the crisis hotline, text and chats, assesses for risk, and plans for safety.
• Provides callers and residents of the shelter with resources, information/referrals, DV education, and emotional support.
• Performs other related duties as assigned.
• Attend trainings pertinent to the profession.

Accountability: Areas in which the position is accountable/responsible

• Quality Control: Has high accountability for quality-of-service participants receive.
• Records: Accountable for ensuring records and documentation are accurate and current.
• Policies/Procedures: Recommends policy/procedures updates for the agency manual. Assists in implementing new guidelines and procedures.

Supervision Responsibility:

• None

Business-Related Contacts:

• External contacts: Has contact with Office of the Clerk of the Circuit Courts for Injunctions for Protection. Has contact with law enforcement, emergency response agencies regarding participant needs.