Critical Care Transport RN Coordinator

Position Summary

The CCT RN Coordinator is responsible for overseeing the coordination of patient care during medical transport, promoting high-quality service, and maintaining compliance with applicable healthcare and emergency medical services requirements. This position collaborates with Operations, Dispatch, medical personnel, external healthcare facilities, and EMS agencies. The CCT RN Coordinator helps ensure that medical crews follow established patient-care practices and plays a key role in quality assurance, training, team leadership, and the continued development of the CCT program.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid sick leave, vacation, and holidays
• Career development and continuing education opportunities
• Defined pathways for growth and advancement

Essential Duties and Responsibilities

• Ensure compliance with applicable medical protocols, company policies, healthcare regulations, and local EMS agency requirements.
• Maintain thorough familiarity with treatment protocols, response requirements, and quality assurance procedures in accordance with local EMS agency policy.
• Provide clinical guidance and support to ambulance teams, including assistance with critical or complex cases within the coordinator's authorized scope.
• Lead quality assurance and performance-improvement activities, including the review of incident reports, patient feedback, clinical documentation, and overall service performance.
• Organize training sessions, required in-services, and continuing education programs for the ambulance medical team.
• Maintain current knowledge of medical equipment used in ambulance operations and support its proper use, readiness, and maintenance.
• Assist with developing, implementing, and reviewing policies and procedures intended to improve the efficiency, quality, and safety of patient transport.
• Maintain the level and type of licensure, certification, training, and competency required to perform the responsibilities of a CCT registered nurse.
• Ensure CCT units remain in a state of readiness, including required medical supplies, controlled substances, medications, and equipment.
• Serve as a liaison among ambulance crews, hospital staff, patients, external healthcare facilities, and EMS agencies to support clear communication and efficient patient care during transport.
• Manage and coordinate scheduling and staffing for nurses and medical crew members assigned to transport services.