Critical Facility Manager

Job Title

Critical Facility Manager

Job Description Summary

The Critical Facility Manager is accountable for the safe, reliable, compliant and cost-effective delivery of Facility Management services across the Data Centre Campus. The role leads campus operations, maintenance, incident management, statutory compliance, service providers, operational reporting and resource readiness while maintaining a strong focus on safety, asset reliability and customer experience.

Job Description

About the Role:

• Lead safe and reliable operation of critical facility systems, ensuring campus-wide service continuity and operational readiness
• Oversee preventive and corrective maintenance, daily rounds, defects, backlog, critical spares, and asset-management activities across the site
• Lead incident, change, and emergency management, including escalation, investigation, root-cause analysis, and corrective actions
• Manage FM personnel, 24x7 coverage, competencies, succession planning, leave cover, surge capacity, and on-call arrangements
• Govern OSE suppliers and service providers, including access, scheduling, MOP review, buddy support, and return-to-operation verification
• Maintain compliance with Japanese statutory requirements, client policies, SHEQ standards, site procedures, and customer obligations
• Monitor KPIs, operational risks, work orders, reporting, and performance analytics, and lead service reviews and continuous improvement initiatives
• Support commissioning, handover, mobilisation, and future campus scaling while maintaining clear communication with clients, customers, contractors, and stakeholders

About You:

• 5+ years of experience managing critical facilities or data centre operations in a mission-critical environment
• Relevant engineering, facilities management, or technical degree or diploma
• Demonstrated leadership of maintenance, incidents, contractors, compliance, and multi-disciplinary site teams
• Strong technical understanding of electrical, mechanical, cooling, fire, controls, and other critical infrastructure systems
• Strong capability in incident command, change control, risk management, contractor governance, and operational reporting
• Experience managing staffing, competencies, performance, succession planning, and 24x7 resource coverage
• Business-level Japanese and English preferred for reporting, stakeholder coordination, and customer communication
• Experience supporting mobilisation, transition, or phased campus growth in a critical environment is advantageous
• Location is in Inzai, Chiba

INCO: “Cushman & Wakefield”