Critical Requirement | CCIE Network & Cybersecurity SME - AI Engineering | Profile sharing

JOB DESCRIPTION

CCIE Network & Cybersecurity SME - AI Engineering

Desired Competencies (Technical / Behavioral)

Must-Have

• Active CCIE certification in Security or Enterprise Infrastructure (Routing & Switching) or Enterprise Wireless.

• Deep hands-on expertise in Cisco wired/wireless networking OR Cisco security products such as firewalls and related platforms.

• Experience handling TAC-style Tier 2/Tier 3 customer issues, escalations, root-cause analysis, and remediation. • Scripting/automation experience, preferably Python, APIs, Ansible, Bash, or equivalent.

• Ability to review technical outputs, rate quality, provide structured feedback, and contribute domain knowledge to AI models.

Good-to-Have

• Working knowledge of generative AI and coding assistants, including Claude and Codex. • Experience validating AI-generated troubleshooting or remediation guidance.

• Strong technical writing, stakeholder communication, and mentoring capability.

• Exposure to network programmability, DevNet practices, or test automation.

Responsibilities and Expectations

• Act as the technical SME for Cisco enterprise networking (wired/wireless) or Cisco cybersecurity products.

• Investigate complex customer issues and support TAC-style Tier 2/Tier 3 troubleshooting, root-cause analysis, and remediation.

• Review and rate developed products, technical responses, workflows, and recommendations against defined quality criteria.

• Provide clear, evidence-based feedback to improve product quality, technical correctness, completeness, and usability.

• Create and contribute troubleshooting knowledge, scenarios, playbooks, test cases, and remediation guidance for AI model improvement.

• Use scripting and automation to support diagnostics, validation, testing, data preparation, and repeatable evaluation activities.

• Collaborate with engineering, support, product, and AI teams while documenting findings and mentoring other engineers.

About the Opportunity

CCIE Network & Cybersecurity SME - AI Engineering Page 1

This India-based opportunity is for senior Cisco networking and cybersecurity specialists supporting an AI-enabled engineering program. Bangalore is the preferred location, with other India locations considered based on project needs.

USP of the Role and Project

The role combines advanced Cisco troubleshooting with scripting, product evaluation, knowledge engineering, and validation of AI-assisted technical guidance. It offers an opportunity to apply deep domain expertise while developing practical GenAI evaluation and automation experience.