CRM Account Manager

Responsibilities:
- Develop and execute email marketing strategies across diverse e-commerce industries.
- Own client relationships; you are their primary point of contact.
- Review and optimize email copy, subject lines, and calls-to-action aligned with client goals.
- Analyze campaign performance metrics (open rates, CTR, revenue, ROI) and present findings.
- Lead client calls and deliver campaign results with clear improvement recommendations.
- Collaborate with project coordinators, designers, copywriters, and developers.
- Stay current on email marketing trends, deliverability, and platform updates.

Requirements:
- 2+ years of agency experience in email marketing (not just in-house; agency pace is different).
- Strong understanding of email marketing best practices and platforms (Klaviyo experience is a major plus).
- Confident presenting to clients; you need to be comfortable leading calls and defending strategy.
- Excellent written and verbal English (9/10 or 10/10 fluency; non-negotiable).
- High creativity and sharp attention to detail.
- Ability to meet tight deadlines across multiple client accounts.

Location: Remote - GMT-09:00 to GMT-01:00

Skills required for this job:

• Account management
• Agency workflow management
• Copywriting
• Data reporting
• E-commerce marketing
• Email marketing
• Klaviyo
• Marketing strategy
• Retention marketing
• SMS marketing
• Shopify