CRM Administrator & Architect (Hybrid/WFH, Dayshift)
Salary: ₱110,000 – ₱150,000 per month
About the role
We are seeking an experienced and dynamic Hubspot CRM Champion to lead the implementation, optimization, and ongoing management of our CRM platform across multiple businesses. This role will be responsible for ensuring the CRM is effectively structured, adopted, and utilized across the organization. The successful candidate will work closely with leadership and a team of approximately 20 users across three businesses to establish efficient CRM processes, improve data quality, drive user adoption, and ensure the platform supports business and operational objectives.
Key responsibilities
Lead the implementation, configuration, and optimization of the CRM platform
Assess existing processes and translate business requirements into effective CRM workflows
Design CRM structures, pipelines, properties, automations, dashboards, and reporting
Ensure the CRM is scalable and aligned with the needs of multiple businesses
Identify opportunities to improve processes through CRM automation and integration
Act as the primary CRM subject matter expert and internal champion
Monitor CRM usage, data quality, processes, and overall system performance
Establish and maintain CRM standards, processes, and governance
Manage and support approximately 20 CRM users across three businesses
Train users on CRM functionality, processes, workflows, and best practices
About you
Proven experience in CRM implementation, administration, optimization, or consulting
Demonstrated experience successfully implementing and managing a CRM platform
Strong HubSpot experience is highly preferred
Experience configuring CRM workflows, pipelines, automations, dashboards, and reporting
Experience managing, training, or supporting multiple CRM users
Strong understanding of CRM best practices, data management, and user adoption
Ability to work across multiple teams, departments, or business entities
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Highly organized, proactive, and able to work independently
Case Studies / Demonstrated Experience:
Applicants will be expected to provide examples or case studies of previous CRM projects, including:
The CRM platform implemented or managed.
The business or operational challenge.
Their specific role and responsibilities.
How the CRM was configured or implemented.
Number of users and/or teams supported.
Processes, automations, or workflows developed.
Challenges encountered and how they were addressed.
Results or improvements achieved.
How user adoption and ongoing CRM usage were managed.
Benefits
Fixed Weekends Off – Saturdays and Sundays off
HMO upon hire
15 days paid leaves upon regularization
Unlimited Barista Coffee all shift long
Free Parking & Shuttle
Premium Game Lounge – on-site recreational zone
Social Passion Clubs: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
Engaging Monthly Events with team activities and celebrations
Referral Incentives
Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
About us
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.