CRM Application Support Analyst

Salary: £30,000 - 35,000 per year

• 1–2 years experience supporting a CRM, ERP, or business application
• Experience troubleshooting and resolving system or application issues
• Strong customer service and stakeholder engagement skills
• Excellent communication and problem-solving abilities
• Strong attention to detail and willingness to learn new technologies
• Experience working with Microsoft Office applications
• Ability to manage multiple priorities and work effectively independently and as part of a team
• Strong analytical mindset and interest in business systems and technology
• Microsoft Dynamics 365 experience is highly desirable; experience with other CRM platforms is also considered
• Experience with the Microsoft Power Platform is highly desirable
• Exposure to Power BI or reporting tools is highly desirable
• Experience supporting CRM users in a business environment is highly desirable
• Understanding of system configuration, testing, and change management processes is highly desirable
• Knowledge of SQL, reporting, or business intelligence tools is highly desirable
• Relevant Microsoft certifications or training are highly desirable

• Provide application support for our CRM platform and associated business systems
• Investigate, troubleshoot, and resolve system issues and user queries
• Support administration and configuration of Microsoft Dynamics 365
• Assist with system enhancements, upgrades, testing, and release activities
• Work with users to understand issues and gather system requirements
• Support reporting, dashboard, and data management activities
• Create and maintain system documentation, user guides, and knowledge base articles
• Liaise with third-party suppliers and internal stakeholders as required
• Support user acceptance testing and quality assurance processes
• Contribute to ongoing improvements and optimisation of CRM processes and functionality

• Business Intelligence
• CRM
• ERP
• Support
• Microsoft Power Platform
• Power BI
• SQL
• Office 365
• Network

More:

Were recruiting a CRM Application Support Analyst for a well-established organisations Information Services team. The role is based in Kenilworth, with 2–3 days on-site each week, and offers a permanent contract with a salary of £30,000–£35,000. Youll work with a business-critical Microsoft Dynamics 365 environment alongside senior systems specialists and developers. The position offers learning and development opportunities, including the potential to build a long-term career as a Dynamics 365 Developer and gain exposure to configuration, the Power Platform, reporting, and development activities.

last updated 43 week of 2026