CRM Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Architect based in Canada.

This is a senior architecture role focused on designing and evolving enterprise-grade Microsoft Dynamics 365 Customer Engagement solutions. You will lead complex CRM implementations, integrations, upgrades, and optimization initiatives from end to end. The role combines hands-on technical expertise with architectural leadership across business, technology, and delivery teams. You will translate strategic business needs into scalable, secure, and high-performing CRM architectures. You will also help shape governance, modernization, and adoption of Microsoft Power Platform and Azure capabilities. The environment is technology-driven, collaborative, and focused on delivering measurable value through customer experience transformation. This is a remote opportunity with an immediate need for an experienced professional authorized to work in Canada.

• Serve as the lead architect for Microsoft Dynamics 365 CE implementations, upgrades, integrations, and transformation initiatives.
• Design scalable, secure, and performance-optimized CRM solutions across Sales, Customer Service, Marketing, and Field Service.
• Translate complex business requirements into comprehensive architectural designs, technical specifications, and solution blueprints.
• Lead solution configuration, custom development, workflow automation, Power Automate implementations, and data migration activities.
• Provide technical direction and mentorship to developers, consultants, testers, and other delivery team members.
• Collaborate with business stakeholders, IT teams, leadership, and external vendors to align CRM solutions with strategic objectives.
• Establish governance and architectural standards for Dynamics 365 customizations and Power Platform components.
• Ensure solutions follow Microsoft best practices, enterprise architecture standards, security requirements, and performance expectations.
• Lead performance optimization, code reviews, technical quality assurance, and resolution of complex architectural issues.
• Monitor the Dynamics 365 product roadmap and recommend new capabilities that can improve business processes and customer experiences.
• Support project planning and budgeting activities in collaboration with leadership.
• Contribute to pre-sales and solutioning activities, including technical discussions and client-facing solution development, where applicable.
• Help delivery teams adopt effective CI/CD practices and maintain reliable deployment processes for CRM solutions.

Requirements:

• 8+ years of professional experience with Microsoft Dynamics CRM / Dynamics 365 CE, including multiple full-cycle enterprise implementations.
• Strong expertise in Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.
• Deep understanding of D365 data modeling, integration architecture, security models, APIs, and Azure services such as Azure Logic Apps.
• Hands-on experience with Dynamics SDK, JavaScript, C#, and custom plugin development.
• Experience implementing CI/CD processes for Dynamics 365 using Azure DevOps.
• Strong understanding of enterprise architecture principles, scalability, security, performance, and integration patterns.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Proven ability to provide technical leadership, mentor delivery teams, and make sound architectural decisions.
• Strong analytical and problem-solving capabilities, with a structured approach to complex technical challenges.
• Microsoft Certified: Power Platform Solution Architect Expert or an equivalent certification is preferred.
• Experience integrating CRM solutions with ERP platforms, such as Dynamics 365 Finance & Operations, is an advantage.
• Knowledge of Dynamics 365 Customer Insights, Omnichannel, or Voice of the Customer is a plus.
• Experience in finance, healthcare, public sector, or other complex enterprise environments is advantageous.
• Previous pre-sales experience is preferred, although candidates with strong technical acumen may be supported in developing this capability.
• Must be legally authorized to work in Canada; the position is currently available to candidates located in eligible Canadian provinces and territories.

Benefits:

• CAD $95,720–$150,417 base salary, depending on location, qualifications, skills, education, experience, and competencies.
• Additional performance-based incentives aligned with individual and organizational performance.
• Fully remote / work-from-home opportunity.
• Medical, dental, and vision insurance for eligible employees.
• Comprehensive Employee Assistance Program.
• Retirement savings plan.
• Paid time off and paid holidays.
• Paid learning days and opportunities for continued professional development.
• Opportunity to work on complex, enterprise-scale CRM and digital transformation initiatives.
• Exposure to Microsoft Dynamics 365, Power Platform, Azure, and modern enterprise integration technologies.
• Opportunity to provide technical leadership and influence CRM architecture and transformation strategy.
• Inclusive workplace with reasonable accommodations available throughout the recruitment process.
• Immediate vacancy with the opportunity to start as soon as possible.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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