CRM Business Owner (m/f/div.)
Your Mission
As CRM Business Owner you will drive the transformation and standardization of our global commercial processes across Sales, Marketing, Service, and other customer-facing functions. You will own the end-to-end Lead-to-Order process, leverage AI and automation, and ensure Salesforce serves as a strategic business platform supporting growth, efficiency, and data-driven decision-making.
Key Responsibilities
- Own and continuously improve the global Lead-to-Order process landscape.
- Define and execute the process governance model and transformation roadmap.
- Standardize commercial processes and drive best practices globally.
- Lead AI, automation, and data-driven initiatives to increase efficiency and transparency.
- Drive adoption and optimization of Salesforce and related commercial platforms.
- Collaborate with business leaders, IT, Data, and external partners to deliver business value.
- Establish governance, KPIs, and performance management standards.
- Support organizational change and user adoption across global teams.
Your Profile
- Education: Master’s degree in Business, Engineering, Information Systems, or a related field.
- Experience and Know-How:
- 5+ years of experience in CRM, Commercial Excellence, Sales Operations, Process Management, or Digital Transformation.
- Strong understanding of Lead-to-Order processes and commercial operations.
- Experience with Salesforce and enterprise-wide transformation initiatives.
- Knowledge of AI and automation opportunities in commercial environments.
- Personality and Working Practice:
- Strong stakeholder management, communication, and change leadership skills.
- Strategic mindset with a hands-on, results-oriented approach.
- Languages: very good communication skills in written and spoken English
We offer flexible working arrangements, including part-time options, hybrid/mobile working, and job sharing, subject to business requirements. Please feel free to contact us to discuss further.
We are committed to fostering a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates, irrespective of gender, age, disability, religion, nationality or ethnic origin.