CRM Business Support Administrator

<p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><b><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;border:none 1pt;padding:0in;">Why Noventiq?</span></b><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Do you want to contribute directly to successful business outcomes by driving digital transformation for its customers’ businesses, connecting 75k organizations forward in a secure way? Are you motivated to evolve the best practices globally within all sectors with hundreds of best-in-class IT vendors, alongside its services and solutions?</span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Noventiq is a leading global solutions and services provider:</span></p><p></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:24pt;text-indent:-0.25in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Founded in 1993</span></p><p></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:24pt;text-indent:-0.25in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Headquarters in London, UK</span></p><p></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:24pt;text-indent:-0.25in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Revenue of $ 2.1 billion</span></p><p></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:24pt;text-indent:-0.25in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Headcount of 6400 employees</span></p><p></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:24pt;text-indent:-0.25in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Partnering with Microsoft, IBM, Oracle, Google, AWS and up to 500 other vendors</span></p><p></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:24pt;text-indent:-0.25in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Operating in roughly 60 countries</span></p><p></p><p class="MsoNormal" style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:24pt;text-indent:-0.25in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">16 strategic acquisitions</span></p><p></p><p class="MsoNormal"><span style="font-size:10.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><b><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;border:none 1pt;padding:0in;">What's in it for you?</span></b><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;"></span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Here you will collaborate with multi-national teams, ameliorate to a bazillion innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow, capable of taking on more significant responsibilities and leadership roles.</span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;"> </span></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">This can be invaluable in understanding and serving clients from different regions, making the company truly expand its presence in new markets, bringing a profound positive repercussion to the business.</span></p><p></p><p class="MsoNormal" style="margin-bottom:0in;line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;"> </span></p><p class="MsoNormal" style="margin-top:1.2pt;margin-right:5.25pt;margin-bottom:8pt;margin-left:0in;"><span style="font-size:10pt;line-height:107%;font-family:'Segoe UI', sans-serif;">Now we are looking for a Senior </span><b><span style="font-size:10pt;line-height:107%;font-family:'Segoe UI', sans-serif;">CRM Business Support Administrator</span></b><span style="font-family:'Segoe UI', sans-serif;font-size:10pt;">, you will be a part of our Global IT Team.</span></p><p class="MsoNormal" style="margin-top:1.2pt;margin-right:5.25pt;margin-bottom:8pt;margin-left:0in;line-height:normal;"><b><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;">Role Overview:</span></b><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;"><br /></span></p><p class="MsoNormal" style="margin-bottom:6pt;text-align:justify;line-height:12pt;background-size:initial;vertical-align:baseline;"><span style="font-size:10pt;line-height:107%;font-family:'Segoe UI', sans-serif;">Due to the active development of corporate CRM platform (an increase in the number of automated processes and users) for the strategic task of digital transformation, as well as in connection with the active growth of the company associated with the entry of new organizations into the group of companies and subsequent roll-outs of the CRM platform in the new entities, CRM Business support administrator is required to the CRM management team. </span></p><p> </p><p class="MsoNormal" style="margin-bottom:7.5pt;text-align:justify;line-height:normal;"><b><span style="font-size:10pt;font-family:'Segoe UI', sans-serif;color:#000000;">Your Impact on the Mission:</span></b></p><ul><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Initial processing of tickets assigned to CRM support team according to their priorities. </span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Resolving issues not requiring the involvement of development or contractor teams</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Escalation of tickets to a proper team</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Collection of the info regarding tickets and their resolving in Noventiq CRM Wiki</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Processing requests for bulk data import</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Assistance to users in CRM records creation</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Managing users’ access and roles </span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Conduction of basic users’ trainings</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">New functionality testing on test and production environments </span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Retrospective testing of main functionalities affected by new deliveries</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Periodical testing of CRM integrations with other systems </span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Configuration and managing of simple CRM’s integrations, which could be made by out-of-the-box logic</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Submission of proposals for improvement of the configured processes and automations.</span><p></p></li></ul><p class="MsoNormal" style="margin-bottom:7.5pt;text-align:justify;line-height:normal;"><b><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;"> </span></b></p><p class="MsoNormal" style="margin-bottom:7.5pt;text-align:justify;line-height:normal;"><b><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">What You’ll Bring to The Table – About You:</span></b></p><p><b></b></p><b></b><ul><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">1+ years proven work experience in support or similar team. </span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Good understanding of basic principles of software development.</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Knowledge and experience of working with any CRM tool will be an advantage. </span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Confident understanding of modern IT environments.</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Ability to multitask and prioritize your workload.</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Good analytical skills</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Excellent written and verbal communication skills</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Good English written and verbal skills</span><p></p></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">A penchant for working with people and assisting them</span></li><li style="margin:0in 0in 7.5pt 0.25in;text-align:justify;line-height:normal;"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif;color:#000000;">Cross-cultural communication experience will be an advantage</span><p></p></li> </ul>